Operations Built
to Last.
Built for agencies, legal and professional services firms, SaaS companies, and founder-led businesses that have outgrown their current systems. Pick where you want to start. We will tell you if something else makes more sense.
We go inside the business and find exactly what is broken. Written audit, prioritized roadmap.
We implement. Systems, automations, documentation. The people who diagnosed the problem fix it.
With the right infrastructure in place, growth stops breaking things. Your team runs. You lead.
Systems Assessment
If you do not know exactly what is broken, every fix is a guess. The Systems Assessment gives you a complete picture of your operations , what is working, what is not, and what to fix first. Most clients move straight to implementation after this because for the first time they can see the full picture.
- Full audit of your CRM, automations, SOPs, project management, and team systems
- Written assessment document with findings for each area
- Prioritized roadmap , what to fix first, second, and third
- 60-minute debrief call to walk through findings and answer questions
- Recommendations on whether implementation support makes sense
The Systems Assessment is right for you if you have been patching problems as they come up and want to finally see the full picture. It is also right if you are about to scale and want to know what will break before it does.
"For the first time I could see exactly what was breaking and why. The roadmap alone was worth more than what I paid."
The Operations Rebuild is for founders who are done diagnosing and ready to implement. You have the roadmap , or we build it together , and we execute it. No handing you a plan and disappearing.
"I wasted an entire month with two other consultants. Unmatched Ops fixed everything within minutes. I paid a bonus and set up an ongoing agreement immediately."
Operations Rebuild
We take your operations apart and rebuild them properly. CRM restructured, automations built, SOPs documented, tools connected. The work gets done by the people who diagnosed the problem , not handed to a junior team after the discovery call.
- CRM audit, cleanup, and restructure
- Automation build and documentation
- SOP writing and documentation system setup
- Tool integration and workflow optimization
- Weekly progress updates and monthly review calls
- Written handoff documentation at the end of the engagement
Fractional Integrator
An operations leader embedded in your business part-time. We run your systems, manage implementation, hold your team accountable to process, and report directly to you. Everything a full-time COO does , without the full-time cost.
- Dedicated ops leadership across all systems and teams
- HubSpot, GoHighLevel, and AI-enabled automation design and oversight
- Weekly team check-ins and accountability
- Ongoing system optimization as the business evolves
- New hire onboarding support and SOP maintenance
- Direct access via Slack or your preferred communication channel
- Monthly strategy call with the founder
The Fractional Integrator engagement is for businesses with $500K+ revenue that have a team and systems in place but need someone to own operations day-to-day. HubSpot, GoHighLevel, AI-enabled automation, and RevOps architecture included. You lead the business. We run it.
"Her ability to quickly master new skills is unmatched. Whether graphics, websites, or complex KPIs , consistently delivered across everything."
Flex Hours are for founders who do not need a full engagement but have a specific task that needs expert-level attention. An automation that is misfiring. A CRM that needs cleaning. A SOP that needs writing.
"A lifesaver under a tight deadline. Took full ownership and delivered exceptional results well within the required time frame."
Flex Hours
Buy a block of hours and use them for whatever operations work needs doing. One-off fixes, automation builds, SOP writing, CRM cleanup, tool integrations. Unused hours stay in your account for 6 months.
- Diagnosing and fixing a broken automation
- Writing SOPs for your most critical processes
- CRM cleanup and data hygiene
- Setting up a new tool or integration
- Reviewing and optimizing an existing workflow
- One-off operations projects with a clear deliverable
Event Exposure
We connect local businesses with high-attendance community events and manage the full partner program , from business recruitment to lead delivery. If you run an event and want to build a business partner program, or if you are a business looking for community exposure, this is where that starts.
- Partner program design and pricing structure
- Local business recruitment and outreach
- Partner communications and logistics
- On-site coordination and lead capture
- Post-event reporting and follow-up
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Community EventsRuns, festivals, expos, markets. High-attendance events where local business visibility is the goal.
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Business PartnershipsConnecting event organizers with local businesses who want exposure to their audience.
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Lead DeliveryPartner businesses receive real leads from the event, not just logo placement.
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Full Program ManagementWe run the partner program end-to-end. You focus on the event itself.
Learn the Unmatched Ops Method.
Our courses teach you how to build, fix, and maintain business operations yourself. The same frameworks and systems we implement for clients , structured into a self-paced program you can work through with your team.
Courses open 1 to 2 times per year to a limited cohort. Join the waitlist to be notified when enrollment opens.
Courses are currently closed. Add your name to the waitlist and you will be the first to know when the next cohort opens.
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Not Sure Which Is Right?
Use this to find your starting point. Most clients begin with the Systems Assessment and move forward from there.
"I wasted an entire month with two other consultants. Unmatched Ops fixed everything within minutes. I paid a bonus and set up an ongoing agreement immediately."
"A great partner to help clean up our HubSpot workflows and lists. We will absolutely work with Michelle on future work."
"A lifesaver under a tight deadline. Took full ownership and delivered exceptional results well within the required time frame."
Not Sure Where
to Start?
We will tell you which service fits your situation.